Effective Date: June 30, 2026
Company: Etogo
Website: https://etogo.ca
Jurisdiction: British Columbia, Canada

1. Introduction

Etogo is committed to protecting the privacy, confidentiality, and security of the personal and property-related information entrusted to us. This Data Protection Policy explains how we collect, use, disclose, store, and safeguard personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the British Columbia Personal Information Protection Act (PIPA).

This policy applies to all services provided by Etogo, including:

• Property Health Assessment Reports (PHAR)
• Remediation Maintenance
• Proactive Property Stewardship
• Home Steward Advisory™
• Intelligent Property Management
• Website inquiries and customer communications

By using our services or visiting our website, you consent to the practices described in this policy.

2. Information We Collect

We collect only the information necessary to provide our services effectively.

Personal Information

• Full name
• Email address
• Telephone number
• Mailing and billing address
• Property address(es)
• Government-issued identification where legally required

Property Information

• Property characteristics
• Maintenance history
• Inspection reports
• Property Health Assessment Reports (PHAR)
• Photographs and videos
• Measurements
• Service recommendations
• Access instructions (such as lockbox codes)

Payment Information

Payments are processed securely through Stripe.

Etogo does not store complete credit card numbers or sensitive payment credentials.

Website Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the website
• Referral sources
• Cookies and similar technologies

3. How We Use Your Information

We use your information to:

• Deliver Property Health Assessments (PHAR)
• Provide Property Management services
• Deliver Remediation Maintenance
• Provide Proactive Property Stewardship
• Schedule appointments and inspections
• Respond to inquiries
• Process payments
• Maintain client records
• Improve our services and inspection methodology
• Monitor website performance
• Meet legal, accounting, insurance, and regulatory obligations

Where possible, Etogo uses anonymized or aggregated information for internal analysis and service improvement.

4. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve user experience and website performance.

Cookies may be used to:

• Remember user preferences
• Improve website functionality
• Analyze website traffic
• Measure marketing performance
• Enhance website security

We may use trusted analytics and marketing platforms including:

• Google Analytics
• Google Tag Manager
• Meta Pixel (Facebook)
• Other advertising and analytics platforms where applicable

You may disable cookies through your browser settings, although some website functionality may be affected.

5. Payment Processing

All online payments are securely processed through Stripe.

Stripe is responsible for securely handling payment information in accordance with industry security standards (PCI DSS).

Etogo may receive limited transaction information, including:

• Payment confirmation
• Card type
• Last four digits of the card
• Billing information provided during payment

We never store full credit card information on our servers.

6. Sharing of Information

Etogo values your privacy.

We do not sell, rent, or trade personal information.

Information is only shared when necessary to operate our services, including:

• Stripe (payment processing)
• Website hosting providers
• Cloud storage providers
• Email and communication providers
• Technology and software service providers
• Legal or regulatory authorities when required by law

All third-party service providers are expected to maintain appropriate safeguards to protect personal information.

7. Data Storage and Security

Etogo uses commercially reasonable administrative, technical, and physical safeguards to protect personal information.

These include:

• Restricted staff access
• Secure passwords and authentication
• Encrypted communications where appropriate
• Secure hosting environments
• Regular software updates
• Backup procedures
• Internal confidentiality obligations

While no online system is completely secure, Etogo continually works to protect client information using industry best practices.

8. International Data Transfers

Some third-party service providers used by Etogo may process or store information outside Canada.

Where this occurs, Etogo takes reasonable measures to ensure personal information remains protected in accordance with applicable privacy legislation.

9. Data Retention

Personal information is retained only for as long as necessary to:

• Deliver our services
• Maintain property records
• Comply with legal obligations
• Meet tax and accounting requirements
• Resolve disputes

Information that is no longer required is securely deleted or anonymized where appropriate.

10. Your Privacy Rights

Subject to applicable law, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information where legally permitted
• Withdraw consent for certain processing activities
• Request information about how your data is being used
• Submit privacy-related questions or complaints

Please note that withdrawing consent may affect our ability to provide certain services.

11. Marketing Communications

If you choose to receive marketing communications from Etogo, you may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.

Service-related communications necessary to deliver our services may still be sent.

12. Children’s Privacy

Etogo’s services are intended for homeowners, landlords, property owners, strata corporations, and businesses.

We do not knowingly collect personal information from children under the age of 13.

13. Data Breach Response

If Etogo becomes aware of a security incident involving personal information that poses a real risk of significant harm, we will take appropriate steps to investigate the incident, mitigate its impact, and notify affected individuals and regulatory authorities where required by applicable law.

14. Changes to This Policy

Etogo may update this Data Protection Policy from time to time to reflect changes in our business practices, technology, or legal requirements.

The updated version will always be posted on our website with the revised Effective Date.

15. Contact Information

If you have any questions regarding this Data Protection Policy or wish to exercise your privacy rights, please contact:

Privacy Officer
Etogo
Website: https://etogo.ca
Email: admin@etogo.ca